Feedback and complaints

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P.F.C. is built on feedback from our users. Your feedback helps us develop the app. If you want to make a complaint about the service we provide including your card, please send it to the P.F.C. Complaints Manager. Send an e-mail to hello@getpfc.com and write “Complaint” in the subject line. You can request a copy of the procedure at any time by contacting P.F.C. Customer Service.

If you are not satisfied with how your complaint to P.F.C. is handled, you may contact the General Complaints Board (“ARN”), Box 174, 101 23 Stockholm, http://www.arn.se. A notification to ARN must be made in writing. In order for the committee to review the case, value and time limits may apply.

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PFC Technology, org.nr. 556851-3112, är ett betalningsinstitut enligt lag (2010:751) om betaltjänster och står under Finansinspektionens tillsyn. Mastercard är ett registrerat varumärke, och cirklarna-designen är ett varumärke som tillhör Mastercard International Incorporated. Kortet är utfärdat av Wirecard Card Solutions Ltd (“WDCS”) i enlighet med licens från Mastercard International Inc. WDCS är auktoriserade av Financial Conduct Authority att genomföra tjänster med elektroniska pengar enligt Electronic Money Regulations 2011 (Bolagsnummer: 900051). PFC Technology AB:s styrelse har sitt säte i Stockholm.

PFC Technology, Swedish company registration number 556851-3112, is a Payment Institution according to Payment Services Act (2010:751) and is under the supervision of Sweden’s Financial Supervisory Authority. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051). PFC Technology AB has its registered office in Stockholm.